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FAQ

Q: How can I access PlrCdn.com’s secure URL (SSL / https)?
A: PlrCdn uses 3rd party credit card processing vendors which have already implemented SSL / Https to securely process your payment.  You can also access PlrCdn’s secure URL / Website by clicking this URL https://plrcdn.com or entering the URL exactly as it appears into your browser’s address bar. 

Q: Do I need a PayPal account to place an order?
A: No! Once at the PayPal checkout page, simply click Pay with Debit or Credit Card. Afterward you’ll be redirected to PayPal’s secure page to enter your payment information for processing.

Q: How can I make money from the products at this site?
A: Please visit the Resource area to learn about how you can earn an income from re-selling the products available at this site.

Q: Can I start downloading once my payment has been processed?
A: YES! Every product at this site is downloadable after purchase, i.e., Books (eBooks), Software, etc..

Q: I didn’t receive a welcome email after purchase with any instructions on how to log in. What happened?
A: After purchase you will be redirected to the download page which you can bookmark if you like. Simply enter your email address used earlier for access. Alternately, you can also check the email address (SPAM/TRASH FOLDER TOO) used for your purchase to find your login credentials. If you checked out via PayPal, then your log in info / download link(s) will be sent to your email address on file with PayPal. If after checking your email (SPAM/TRASH FOLDER TOO), you still can’t find your welcome email, please use the support link to contact us, including your Paypal email/Transaction ID/Receipt #. If you include your SMS phone # with your message, iP can text your login info in addition to messaging the info to your email.  You can also receive your login credentials by texting the word  “iplogin” followed by the email you used for your purchase, (e.g., iplogin me@myhost.com) to 18185144578, a reply by the system can take up to 8 minutes.

Q: What is your site’s Exchange/Refund policy?
A: Your purchase is protected by a 30 day exchange/refund policy.  Please use the support link to let us know the reason why you want a refund.  Refund process time is within 24-72hrs..

Q: I downloaded a file but I can’t find it on my computer/device. Where’s my download?
A: Firefox and Chrome both automatically download files to the Downloads folder of the currently logged in user. Watch these videos to learn how to access your downloads on a PC. And if you are using your wireless device to download, for Android devices you’ll find your download in the download folder of your device.

Q: How do I un-compress .zip or .rar files?
A: Click the Tools link / Tools folder, download 7zip or other compression tool needed and install. After install is complete, double click the compressed file you want to use, and drag its content(s) anywhere on your desktop. If that doesn’t work, open the compression utility you just installed and from its interface navigate to where the compressed file is at, you should be able to open the compressed file from with in the UI of the utility.

Q: How do I watch videos?
A: You can watch videos instantly. Some videos require that you download the compressed video file(.zip, .rar) version to your computer first, and uncompress to a folder on your computer. Once you’ve uncompressed, you should be able to click the video file to start playing.

Q: When I download a video to my computer and try to play it, I only hear the audio and can’t see the video. What’s wrong?
A: The video player you’re using does not have the proper codec installed to play the video file you want to see – so it can only play the audio part of the video. To remedy this issue browse to the Tools folder. Install VLCPlayer from the Media Player folder, run the app after installation, and use it to view your video file(s).  Your other option is to update the video player you’re currently using, or install a newer version.

Q: I want to request a product to be added to the site. How do I place my request?
A: Please visit the Support area and use the support form there to send us the title of the product(s) you would like available for purchase at iP.

IF THE ISSUE YOU’RE EXPERIENCING IS NOT LISTED ABOVE, OR YOU CONTINUE TO HAVE ISSUES REGARDING, PLEASE USE THE CONTACT FORM TO REQUEST HELP. PLEASE GIVE AS MUCH DETAIL AS POSSIBLE, AND INCLUDE ANY IMAGES IF POSSIBLE.  PRODUCT SUPPORT –  AVAILABLE 24/7! OUR PRIORITY IS OUR CUSTOMERS!

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